Account & Data Deletion Policy

This policy explains how you can ask us to delete the personal data we hold about you, across our website and any product or service offered by Atharv SecureTech Private Limited ("we", "us", "our"). If you're a user of a specific product such as Atharv Vault, that product's own policy takes precedence for anything specific to how that product stores your data — this page covers the general process.

1. How to Request Deletion

Where a product offers an in-app or in-account deletion option (as Atharv Vault does, under Settings), you can use that directly — it is the fastest route and does not require contacting us. For anything not covered by an in-product option — for example, data we hold about you as a website visitor, job applicant, or business contact — email privacy@atharvsecuretech.com with your request.

2. What We Delete

On a valid request, we delete the personal data associated with you that we control — account details, contact information, and any records tied specifically to your request — from our active systems. Where a product has its own deletion scope (for example, Atharv Vault's Account & Data Deletion Policy lists exactly what is removed for that app), that product-specific scope applies in addition to this general policy.

3. What We May Not Be Able to Delete

Some data may be retained beyond a deletion request where we are required to by law — for example, financial and tax records, or data a payment processor (Apple, Google, Razorpay, or Paddle, depending on how a purchase was made) holds independently under their own retention obligations. We do not control those processors' retention schedules, and a request to us does not delete their records — you would need to contact them directly for their own copy of that data. Where a purchase involved a subscription, we also instruct RevenueCat, which manages subscription entitlements across platforms on our behalf, to remove your entitlement record.

4. Timeline

Where deletion is handled in-product, it is immediate. Where you email us directly, we aim to complete the deletion and confirm back to you within 30 days of receiving a valid, verified request.

5. Verifying Your Identity

To make sure we don't delete or disclose data to the wrong person, we may ask you to verify your identity before acting on a request — for example, by confirming details already on file or replying from the email address associated with your account.

6. Contact

You may reach out to our privacy team or Grievance Officer using the following details:

This section explains how to delete your Atharv Vault account and exactly what happens to your data when you do — in plain terms, not just “your data will be deleted.”

1. How to Delete Your Account

Open the App, go to Settings, and choose Delete Account. You'll be asked to confirm, since this action is immediate and cannot be undone. You do not need to contact support to delete your account — it's available directly in-app, at any time, to any logged-in user.

2. What Gets Deleted, Immediately

Choosing Delete Account permanently removes, right away, with no waiting period:

• Your account itself (email, hashed password, stored public keys)
• Every Secure Share you sent or received, and their delivery records
• Your entire Activity Log (encrypt/decrypt/share history)
• All notifications tied to your account
• Any pending Secure Share reissue requests you were part of, either as sender or recipient
• Your subscription entitlement record held by our subscription-management provider, RevenueCat, which is deleted or anonymized once we process your request

3. What We Never Had, So There's Nothing to Delete

Because encryption and decryption happen locally on your own device, we never stored your files, your encryption passwords, or any private key in the first place — so account deletion doesn't need to touch any of that. Files you've already encrypted or decrypted remain on your own device exactly as they were; deleting your account does not reach into your device's storage.

4. What May Be Retained, and Why

If you paid for Pro or Premium, the payment processor you used (Apple, Google, Razorpay, BillDesk, or Paddle) keeps its own transaction and billing records independently of us, for the period required by their own legal, tax, and accounting obligations. We do not control their retention schedules, and deleting your Atharv Vault account does not delete records held by those payment processors — you would need to contact them directly regarding their own copy of that data.

RevenueCat, which we use to recognize your subscription entitlement across app stores and web checkout, is instructed to delete or anonymize your entitlement record when you delete your account; it does not independently retain a copy of your file or vault content, since it never had access to it.

We do not otherwise retain a backup or archival copy of your account data after deletion.

5. Effect on the Other Side of a Secure Share

If you sent or received a Secure Share with someone else, deleting your account removes that share record entirely — including the other party's copy of the delivery record, since it's a single shared row tied to both accounts. This means a pending, unclaimed share will no longer be retrievable by the other person after you delete your account.

6. Timeline

Deletion is immediate — the data described in Section 2 is removed from our production database as soon as you confirm the action in-app, not after a delay or review period.

7. Need Help, or Can't Access the App?

If you're unable to log in but still want your account and data deleted, email privacy@atharvsecuretech.com from the email address associated with your account, and we will process the same deletion described above manually.